How Do I Navigate the Return Portal?

Need help with your return or exchange? We’ve got you covered!💜 Here’s a quick guide:

Step 1: Head to our return portal to get started! Click here to begin.

• If you've filed a claim through package protection, use the original order number for a smoother process.

Step 2: Choose the item(s) to return or exchange and share your reason. Your feedback helps us improve!😊

Step 3: Choose how you’d like to handle your return:

• Exchange for a different color/size of the same item.
• Exchange for a similar item within the same category.
• Exchange for a new product using our Shop Now feature or set up a return.

If you’re returning multiple items, repeat steps 2 and 3 for each before moving to Shop Now or completing your return.

Step 4: Review your choices:

• For exchanges: Select regular or instant.
• For returns: Choose a Gift Card or refund to your original payment.

Step 5: Complete your return with a printable or paperless label (valid for 28 days).

Step 6: Check your email for your return label or QR code (check spam if needed). Pack your return in original packaging, if available, and follow the email instructions.

That’s it! We’re here to make your return or exchange as smooth as possible. Happy shopping! 🌟