Not 100% in love? No worries! You may return your Sculptwear within 60 days for an exchange or a refund to your original form of payment. We accept returns and exchanges of unworn items (trying on over undies for fit is ok) returned in the original packaging, with tags attached, and free of damages and scents by the customer.
OUR RETURN POLICY
- Returns are to be made within 60 days of receipt.
- Merchandise must be in its original condition with tags attached and unworn.
- Honeylove provide Return Shipping options when you place a request.
- The cost of shipping will be deducted from your final refund total.
- We accept returns or exchanges of unworn items (trying on over undies for fit is ok) returned in the original packaging, with tags attached within 60 days of purchase. Please note that any initial shipping costs are non-refundable.
- We will issue your refund within 4 business days of receiving your return and will confirm via email once this is done. The refunded amount should be available on your original payment method within 7-10 business days. It may take up to two billing cycles for the amounts to appear on your statement, depending on your credit card company.
OUR NEW INTERACTIVE RETURNS & EXCHANGE PROCESS:
- In order to start your return request, log on to the returns portal.
- Complete the interactive process, to place your request. A return label and shipping label will be generated for you.
- Ship the items back to us at the address below, using your own method or our pre-paid shipping label within 30 days of receiving your item.
- We’ll process your return and refund your original payment method or issue a credit.
For more detailed instructions on using the return portal, please see this article.
We now offer exchanges through our returns portal. You can request for an exchange on the same product for a different size or color or a completely new style. Once we receive your return item and it is processed, we will ship you your exchange. Please note that you will have to pay for the shipping label and any price difference in the exchange item.
In case you wish to exchange with a different product, we ask that you return your item and place a new order online.
Please note: Upon receipt of your return it can take up to 4 business days for it to be inspected and processed and your exchange to be shipped out.
DEFECTIVE/DAMAGED ITEMS POLICY
If you received a defective or damaged item, please take a photo of the defective/damaged area and email it to firstname.lastname@example.org with your contact information and order number. Our Customer Experience team will assist you via email.