How Do I Set Up an Exchange?

Exchanges are fast and easy, available only in the US! Click "START AN EXCHANGE" to begin. If you've filed a claim through package protection, use the original order number for a smoother process.  😉

💜 Enter your order number and shipping details to get started, then follow the prompts to set up your exchange.

💜 Choose a return label or QR code, which will be emailed to you. Check your spam or promotions folder if needed. Labels and QR codes expire 28 days after creation.

• No packaging and returning from the US? Get a QR code to return your items at a nearby Return Bar with Happy Returns. Click here to learn more. 😉

💜 Pack your return using the original packaging if possible and follow the easy instructions in your email.

💜 Once we receive your return, your exchange will ship with tracking in 5-9 business days. Need it sooner? Choose the instant exchange option during return setup. Learn more here.

Prepaid labels are unavailable for military addresses, however, you may send your return to the address below, share the tracking number, and we’ll handle the rest!

Honeylove Returns c/o Whiplash

1225 Southgate Parkway Suite 100,

Etna, OH, 43062

Original shipping fees, package protection or any other associated costs are non-refundable

Not what you’re looking for? Click here to read more about our Returns/Exchange policy