You've signed up for hive & you're so excited to see those credits pile up!
But oh no! You've placed your most recent order, logged into your account, and don't see your well-earned and much-deserved credits anywhere!
There are a couple of possibilities as to why this might be & the good news is we're here to help!
💜 The first thing to ask is did you use the same email to place your order that you used to create your Hive account? Your Hive account is directly linked to the email used for your orders so it is imperative they match!
💜 Emails match but still no credits? No need to fret - Sometimes it takes just a little bit of time for the credits to sync through, wait just a day or two & check back into your Hive and soon enough you'll see them there waiting for you!
💜 Do your emails match but you haven't placed an order recently but for some reason, you're missing credits? There is a good chance they were accidentally redeemed. Once you're logged in view your activity history just in case, there you will see any and all codes that have been redeemed. The good news is if you've accidentally redeemed credits the code will never expire and will be waiting for you when you're ready to make your next purchase!
Still, have questions? Connect with us here:
Phone: +1 (855) 740-8229
If we are outside of business hours when you reach out, we will get back to you first thing the next morning!
We are available 6am-6pm PT 7 days a week.