How do I redeem my credits?
- Log in to your account and redeem credits during the checkout process. The credits will be applied and remain in your cart, even if you leave the site or sign out and back in! If you need assistance, reach out to our team. 😊
How long do store credits last?
- Store credits expire 180 days after receipt. We'll send an email reminder before they expire. 😊
I accidentally redeemed a code before I was ready, what do I do?
- Redeeming credits generates a personal discount code, which will stay in your cart until you're ready to use it. Additional credits earned can be added to the code by entering the new total, which will generate a new code.
I forgot to log in before placing my order. Will I still get credits?
- Your HoneyClub benefits are linked to the email used for your membership purchase 💙 If the same email is used for other purchases, credits will automatically apply to your account.
How do I access my free shipping benefit?
- Free shipping is applied at checkout with the email linked to your account, no code needed.🎉
Can I use discount codes with my membership?
- Only one discount code can be used per order 💙 Additional codes cannot be added to orders with redeemed member credits.
How are credits handled on returns & cancellations?
- Credits earned from canceled orders or returned items will be removed from your account.
- Credits used in canceled or returned orders will be refunded to your account.
Comments
2 comments
Do you have a phone number I can call you on ? I log into my account but there is no place to type my credit amount so I can redeem it Jeannie McClory
To speak with one of our Customer Success Agents, click the chat bubble at the bottom right of your screen. They'll be happy to assist you with redeeming your credit!
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