Orders & Payments

• When Will My Pre-Order Ship?

  Pre-orders ship on or around the release date listed on the product page. Please note that all pre-order shipping dates are estimated, not guaranteed.

  If the release date changes for any reason, your order will automatically ship on the new release date once the item becomes available.

  Once your pre-order ships, you will receive a shipping confirmation email with tracking information.

  If your order contains both in-stock items and pre-order items, they will ship separately:
  💙 In-stock items will ship within our regular processing time.
  💙 Pre-order items will ship separately once they become available, using standard shipping.

• When Will I Be Charged For My Pre-Order?

  Pre-orders will be charged when you place the order.

• Can I Use A Discount Code on Pre-Orders?

  Pre-order items are already offered at a special discounted price, so additional discount codes or promotions (including BOGO offers) can’t be applied.
   

• Can I Change or Cancel My Pre-Order?

  Yes! If you need to cancel or update your pre-order, please reach out to us as soon as possible using the chat bubble on our website. While pre-orders don’t ship right away, changes are only possible before the item enters processing.

  If you contact us outside business hours, we’ll get back to you the next morning. Our team is available 6 AM–6 PM PT, 7 days a week.

• What is the Return Policy on Pre-Orders?

  Our return policy for pre-orders is the same as our standard return policy. You have 30 days from the delivery date to return or exchange your item.

  If your order ships in multiple packages, each item, including pre-order items, will have its own 30-day return window starting from the day it’s delivered.

• What is Package Protection?

  Package Protection with Corso keeps your order safe from shipping bumps like loss, damage, or theft.

  If something comes up, starting a reorder is simple—just use the link in your order confirmation email or click here. From there, Corso’s concierge team will jump in to get everything sorted quickly and stress-free.

  As a bonus, every order with Corso helps the planet, too 🌍—they offset the carbon emissions from your shipment so your shopping experience is a little safer and a little greener 🌱🎁

   

  Please note that original shipping and package protection fees are non-refundable

• What Discounts and Savings Are Available?

  We love a great deal and have handpicked some just for you!

  💙 For current promotions, click here to see our Discount Collection and find styles you’ll love!
  💙 Click here to explore our Bundles Collection to save big on bestselling items perfectly paired in various colors.
  💙 Save even more with our Referral Program! Invite friends to Honeylove for $20 off their first order, and earn $20 off each qualifying purchase made through your link. After their order, you’ll receive a $20 discount code within 48-72 hours. Only first-time customers will be eligible to receive $20 off with your referral link.
  💙 We also offer teachers, medical professionals, first responders, and service members a Community Superhero Discount! Verify your affiliation here via VerifyPass in under 60 seconds, and receive a one-time 20% discount code.
  💙 Stay updated with our email newsletter or text messages for the latest promotions and releases. Join our community at the bottom left-hand corner of our website! 

   

  Forgot to add a discount code to your order? Contact us! 

   

  Limit of one discount code per order. Apply codes at checkout in the Discount/Gift card box and hit "Apply" to redeem.

• What Payment Methods Can I Use?

  For those using a debit or credit card, we accept a variety of major cards, including: 
  💙 Visa
  💙 Mastercard
  💙 American Express
  💙 Discover
  💙 JCB
  💙 Diners Club
  💙 Elo
  💙 UnionPay
  
  For a quick checkout, we offer express options such as Apple Pay, ShopPay, PayPal, and other available methods, depending on your location.
  
  If you prefer an installment plan, you can select from available options at checkout, allowing you to split your total into smaller payments with no additional charges or interest.
  
  Honeylove gift card codes can be entered in the “Discount Code or Gift Card” box at checkout.

• Where Do You Ship To?

  We ship worldwide, except to North Korea, Uruguay, Russia, Ukraine, Kosovo, Turkey, and Afghanistan 🌎

  Shipping options and costs will appear at checkout 💙

• How Can I Track My Order?

  Here are 3 ways you can track your order:

  Check Your Email

  • When your order ships, you’ll receive a confirmation email with a tracking link. Click it to view updates and expected arrival.

  Track Through Your Honeylove Account

  • Sign in with the email used to place your order, then go to "Orders" to view tracking info. 

  Track via Our Website

  • Enter your tracking number, or your email address and order number, to get shipment updates.

  We understand the excitement of waiting for your Honeylove order, and we want to keep you updated every step of the way!

  Please note: Tracking may take up to 24 hours to update after shipping. If you don’t see updates right away, don’t worry—your package is on its way!

• Can I Edit or Cancel My Order?

  Our team works fast, so if you need to cancel or make any changes to your order, we recommend contacting us as soon as possible. Contact us by using the chat bubble on our website for quick assistance.
  
  💙 Orders placed before 11 AM* Pacific Time Monday-Friday, ship out same-day, except holidays.
  *5 AM Pacific Time, Monday-Friday, for our UK customers.
  *10 AM Pacific Time, Monday-Friday, for our Canadian customers. 
  *6 PM Pacific Time, Monday-Friday, for our Australian customers.
  If you contact us outside business hours, we’ll respond the next morning. We’re available 6 AM-6 PM PT, 7 days a week.

• How Do I Unsubscribe?

  Need a break? 💙 Unsubscribe from our newsletter here by entering your email.

  For texts, reply STOP anytime (and START when you’re ready to come back).

  Not goodbye—just see you later! ✨

• When Can I Expect a Restock?

  Join the waitlist for restock updates—and sign up for our newsletter if you like! 💙
  Just go to the product page, pick your color and size, click Join Waitlist, and enter your email. Don’t worry if it’s out of stock—we restock regularly!

• HoneyClub Membership Credits

  How do I redeem my credits?

  • Log in, add your items to the cart, and head to checkout. There you’ll see any credits you can use. Enter the amount you’d like, hit Apply, and your code will stick around in your cart—even if you leave or sign out.
  • Sign in on the membership portal, go to the Membership tab, and select “Get discount code” to generate a code that you can enter at checkout.

  How long do store credits last?

  • Store credits expire 180 days after receipt. We'll send an email reminder before they expire. 😊

  I accidentally redeemed a code before I was ready. What do I do?

  • Redeeming credits creates a personal discount code that stays in your cart. 
    • Earn more credits? Just enter the new total to refresh your code.

  I forgot to log in before placing my order. Will I still get credits?

  • Your HoneyClub perks are tied to the email you signed up with 💙 Using the same email for other orders, and your credits will automatically be added.

  How do I access my free shipping benefit?

  • Free shipping is automatically applied with your account email — no code needed! 🎉

  Can I use discount codes with my membership?

  • Only one code can be used per order 💙 
    • Redeemed credits cannot be combined with other discount codes.

  How are credits handled on returns & cancellations?

  • If an order is canceled or returned:
    • Any credits you earned will be removed
    • Any credits you used will be added back to your account.
• How Can I Become a HoneyClub Member?

  How do I become a member?

  • Add membership to your cart—or get it free with select bundles (look for 'Membership')! Check your email after checkout to access your benefits 🎉
    • Membership is currently available for US customers only. We appreciate your patience as we work to expand internationally! 💙

  Do I need to have an account to use my membership?

  • Yes! An account is created at checkout 🎉 Use your email if you already have one, then manage your membership and credits anytime via your avatar 💙
• How Can I Manage My HoneyClub Membership?

  Can I pause my membership?

  • Memberships can’t be paused, but you can cancel and rejoin anytime😊

  How do I cancel my membership?

  • Cancel anytime from your profile in your account portal or contact support. 💙

  Will I receive a refund if I cancel early?

  • Memberships have no cancellation fees, but costs are non-refundable and will remain active through the billing period 😊 Unused credits expire after 180 days.

  Is the membership fee a recurring charge?

  • Memberships are $24 USD annually and will auto-renew until canceled. 💙 

  Can I change the payment method on my membership?

  • Yes! You can update your payment method directly from your profile in your account portal. 💙
• What Is the HoneyClub Membership Program?

  For $24 USD/year, HoneyClub unlocks exclusive perks for US customers 🎉 We appreciate your patience as we work to expand internationally! 💙

  Benefits:

  • 20% store credit on every order (applied to the garment value only).
  • Free economy shipping on every order.
  • Eligible for free products in exchange for survey and fit feedback.
  • Early access to sales and new product launches.
  • Periodic member-only sale events.

  Add the membership to your cart and checkout! We’ll send an onboarding email with instructions to access all your perks.

  Click the Join The Club button below to get started!