Frequently Asked Questions

How do I redeem my credits?

• Log into your account, enter the amount, and click 'redeem credits' to generate a code. The code will be applied automatically at checkout and will remain in your cart, even if you leave the site or sign out and back in!

How long do store credits last?

• Store credits expire 180 days after receipt. We'll send an email reminder before they expire. 😊

I accidentally redeemed a code before I was ready, what do I do?

• Redeeming credits generates a personal discount code, which will stay in your cart until you're ready to use it. Additional credits earned can be added to the code by entering the new total, which will generate a new code.

I forgot to log in before placing my order. Will I still get credits?

• Your HoneyClub benefits are linked to the email used for your membership purchase 💜 If the same email is used for other purchases, credits will automatically apply to your account.

How do I access my free shipping benefit?

• Free shipping is applied at checkout with the email linked to your account, no code needed.🎉

Can I use discount codes with my membership?

• Only one discount code can be used per order 💜 Additional codes cannot be added to orders with redeemed member credits.

How are credits handled on returns & cancellations?

• Credits earned from canceled orders or returned items will be removed from your account.
• Credits used in canceled or returned orders will be refunded to your account.

How do I become a member?

• Add membership to your cart or get it free with select bundles (look for 'Membership' in the name). After checkout, you'll receive an email with instructions to access your benefits 🎉
• Membership is currently available for US customers only. We appreciate your patience as we work to expand internationally! 💜

Do I need to have an account to use my membership?

• Yes! An account is created automatically at checkout 🎉 If you already have an account, use your existing email to purchase membership and view details after checkout. Manage your membership and redeem credits anytime by clicking the avatar icon. 💜

I previously signed up for the Honeylove Hive; does that give me access to HoneyClub?

• Thank you for being part of the Hive! 🥰 HoneyClub is a separate program, so you'll need to join it for exclusive perks. Please note, the Hive loyalty program was discontinued with the launch of HoneyClub.

I used to be a member of the Honeylove Hive. What happened to my points?

• Active Hive members were notified in advance to redeem points before the program ended. If you missed the notice, contact support for help 💜

Can I pause my membership?

• Memberships cannot be paused, but you can cancel and rejoin at a more convenient time. 😊

How do I cancel my membership?

• You can cancel anytime through your account portal or by contacting support. 💜

Will I receive a refund if I cancel early?

• There are no cancellation fees, but membership costs are non-refundable. If canceled, your membership remains active through the billing period 😊 Unused credits expire after 180 days.

Is the membership fee a recurring charge?

• Members pay $24 USD annually and auto-renews until canceled. 💜 

Can I change the payment method on my membership?

• Yes! You can update your payment method directly in your member portal.💜

Introducing HoneyClub, our upgraded membership program! For just $24 USD annually, enjoy exclusive perks unlocked upon purchase. 🎉

Benefits include:

• 20% store credit on every order (applied to the garment value only)
• Free basic shipping on every order
• Eligible for free products in exchange for survey and fit feedback
• Early access to sales and new product launches
• Periodic member-only sale events

To purchase, add the membership to your cart and complete checkout! We’ll send an onboarding email with instructions to access and use your member benefits.

Note: Membership is currently available for US customers only. We appreciate your patience as we work to expand internationally! 💜

Click the Join The Club button below to get started!

If you're considering our garments for post-surgery or postpartum support, we recommend consulting your doctor first to ensure they're safe for you. 💜 While our garments provide comfortable compression, your well-being is our top priority!

We’re often asked if our LiftWear garments are suitable for mastectomy patients. While not specifically designed for this, they do feature a small opening where the included pads can be removed.

We appreciate you for including us in your recovery journey and are honored to support you during this time. 💜Customers from all walks of life love our garments, and we’d be happy to chat and help you choose the perfect one for you! 😊

Our founder, Betsie, wanted bold and effective shapewear. She knew the industry which has centuries-old traditional shapewear needed something different.

Honeylove was created, setting us apart with our engineered designs of:

💜 Smart targetted compression

💜 Anti-rolling features

💜 And stylish look

Keep reading to learn more!

Smart compression

Honeylove Shapewear has strategically placed compression panels that support the tummy and thighs while easing compression at the rib cage and leg hems for comfort and flexibility, whereas traditional shapewear applies a uniform compression often flattening curves rather than enhancing them.

It won't roll

Most Honeylove pieces feature SoftFlex structures — flexible supports hidden in the side seams of the waist. These structures hold up your garment without additional assistance, unlike traditional shapewear with elastic or silicone waistbands that can shift or roll down. HoneyLove's SoftFlex structures provide gentle support and aid posture.

Visit Honeylove.com to shop our full collection. You'll find Honeylove in-store at Nordstrom, Von Maur, and Dillard's, and online at Bare Necessities and Bloomingdale's. Product selection may vary by location.

To find a store near you, click the links below:

Visit Nordstrom's website & find a store near you!

Visit Von Maur's website & find a store near you!

Visit Dillard's website & find a store near you!

Note: Purchases made online or in-store are eligible for returns and exchanges only through the respective retailer.

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This isn’t goodbye for us, it's until next time 💜

Our blog has a fantastic guide that can help you measure your bra size! Check out the post here!

We love and appreciate visuals. Check out our How-To video to discover your bra size💜

At Honeylove, we offer US sizing from XS to 4X and cup sizes A to G for our bras and bodysuits.

Our sizing tool can also be adjusted to accommodate international sizes and recommend your perfect fit💜 If you need any sizing clarification, our amazing support team is here to help!

Our garments are designed to support cups A-G! Use our sizing tool to find your perfect fit!💜

Honeylove’s new Extended Alpha sizing accommodates more band and cup sizes, ranging from 30A to 44G, with many combinations in between.

Our traditional alpha sizing offers standard categories (e.g., S, M, L), in contrast, extended alpha provides greater flexibility for subtle size adjustments by adding a + sign to increase the cup and maintain the same band! 

Extended Alpha sizing is available in our Original CrossOver Bra (US only), Lace CrossOver Bra (US Only),  CrossOver V-Neck Bra and CrossFlex Activity Bra.

Many of our bras, tops, and bodysuits feature adjustable straps that can be worn traditionally or crisscrossed in the back for extra lift and support.

To cross the straps before putting the garment on:

• Cross the straps before wearing, and hook the band for bras.
• Hold the garment by the straps with the ‘X’ facing you.
• Slip your hands through the side openings of the 'X'.
• Slip your head through the front opening under the ‘X’ and pull the garment on like a tank top.

To cross the straps while the garment is on:

1. Unhook the straps on both sides
2. Hook the right strap to the left side and vice versa
3. Adjust the straps to your desired tightness and you're all set! 

Prefer a video? Here’s our How-To video for crossing the straps! 💜

When you’re in your perfect fit, our bodysuits will;

💜 Offer an all-in-one sleek fit

💜 Include easy-to-use bathroom features

💜 Shape and support with targeted compression

Try the next size up if:

• You need more room in the cups
• It’s difficult to get on or feels uncomfortable

Try the next size down if:

• The garment does not provide a top-to-bottom snug fit

Additional tips:

• Adjust the gusset for a customized tailored fit
• Our bra cups when removed can provide extra room for a better fit

When you’re in your perfect fit, your HoneyLove bra will; 

💜 Provide underwire-free lift and support 

💜 Rest effortlessly around the underbust

💜 Offer all-around smoothing

Try the next size up if:

• The band is uncomfortably tight
• You need a bigger cup. You can also try a style that is available in our extended alpha sizing.

When you’re in your perfect fit, our shapewear will; 

💜 Deliver a blend of targeted compression and comfort

💜 Remain in place with a dig-free design

💜 Enhance your silhouette with moderate to high compression

Try the next size up if:

• The garment is uncomfortably tight

Try the next size down if:

• The garment does not provide a top-to-bottom snug fit

When you’re in your perfect fit, your Honeylove top will;

💜 Sit on or around your hips

💜 Fit smoothly against your body from top to bottom

💜 Provide gentle compression throughout the torso

Try the next size up if:

• You’re experiencing rolling or curling up
• Your fit is uncomfortably tight

We also recommend an easy way to try it on:

• Step in & gently pull your top up and over your legs and hips

Package Protection (powered by Corso) is your package's new best friend. With Package Protection, your package will be safe from all types of mishaps, including loss, damage, and theft.

If there’s a shipping issue, we’ve got your back! Start a reorder request through your order confirmation email or use this link. Once your request is sent, Corso’s concierge team will step in to ensure everything gets sorted quickly and hassle-free.

But that’s not all! Corso also helps protect the planet. When you add Package Protection to your order, Corso offsets the carbon emissions from your shipment. It’s a simple way to make your shopping experience a little greener! 🌱🎁

Please note that original shipping and package protection fees are non-refundable

We have plenty of payment options to make your checkout as smooth as possible.

For those using a debit or credit card, we accept a variety of major cards, including: 

💜 Visa

💜 Mastercard

💜 American Express

💜 Discover

💜 JCB

💜 Diners Club

💜 Elo

💜 UnionPay

For a quick checkout, we offer express options like ApplePay, ShopPay, PayPal, and other available methods based on your location.

If you prefer an installment plan, you can select from available options at checkout, allowing you to split your total into smaller payments with no additional charges or interest.

Honeylove gift card codes can be entered in the “Gift card or discount code” box at checkout.

Happy shopping!

We ship everywhere in the world except North Korea, Uruguay, Russia, Ukraine, Turkey, and Afghanistan!

Shipping costs and options are available at check out 💜

Once an order is placed, you won’t be able to modify or add to it. If you need to make any changes, contact us as soon as possible, and we’ll help you cancel the order and place a new order with the correct items. Use the chat bubble on our website for quick assistance.

💜 Orders placed before 11 AM* Pacific Time Monday-Friday ship out same-day, except holidays.

*5 AM Pacific Time, Monday-Friday, for our UK customers.

*10 AM Pacific Time, Monday-Friday, for our Canadian customers. 

If you contact us outside business hours, we’ll respond the next morning. We’re available 6 AM-6 PM PT, 7 days a week.

If anything goes wrong while your order is in transit, request a reorder through your confirmation email, or use this link to enter your order number and email to get started.

You'll be prompted to indicate the reason for the claim & the item in question. Afterward, Corso's concierge team will get in touch via email to assist you in achieving a quick and effortless resolution. 💜

To return or exchange a claimed order, use the original order number in our returns portal for a smooth process. If you need any assistance, just reach out. 😉

💜 Orders placed before 11 AM Pacific Time, Monday-Friday, ship out the same- day, except holidays.

💜 Orders placed after 11 AM Pacific Time or on a holiday will ship on the next available business day. Current shipping times are:

• Basic/Economy: 6-11 business days 
• Express: 2-6 business days

💜Once shipped, you’ll receive a confirmation email with your tracking number. If you don’t see it, check your spam or promotions folder.

Already ordered & want an update? 

Click here to track your order!

💜 Orders placed before 11 AM Pacific Time, Monday-Friday, ship same-day, except holidays!

💜 Orders placed after 11 AM Pacific Time or on a holiday, ship out on the next available business day. Current shipping times are:

• Basic/Economy: 5-9 business days. 
• Standard: 2 business days 
• Express: 1 business day

💜 Once shipped, you’ll receive a confirmation email with your tracking number. If you don’t see it, check your spam or promotions folder.

Already ordered & want an update? 

Click here to track your order!

International shipping costs are calculated in our checkout process and in many places, you have the option to prepay duties & taxes or pay upon delivery.

Once you see a garment that catches your eye, add it to your bag and then simply enter your shipping address to get your calculated shipping costs.

Click here to start shopping!

No need to worry about duties and taxes! With our Canadian, Australian, and UK warehouses, all shipping is treated as domestic.

In Canada:

💜 Standard shipping is $6.99 CAD for orders under $135 CAD, while orders over that amount qualify for free shipping!

💜 Expedited shipping is available for $14.99 CAD at checkout if you need it faster. 😉

In the UK:

💜 Standard shipping is £3.99 for orders under £75, while orders over that amount qualify for free shipping!

💜 Next Day Shipping is available for £8.99 at checkout if you need it quickly. 😉

In Australia:

💜 Standard shipping costs $8.99 AUD for orders under $150 AUD, while orders over that amount qualify for free shipping!

💜 If you’re in a hurry and need your item quickly, we’ve got you sorted! Just choose our expedited shipping option for $12.99 AUD at checkout 😉

Once you find a garment you like, add it to your bag, enter your shipping address, and select a shipping method. Click here to browse!

Economy shipping in the US is free for orders over $100, including shipments to Hawaii, Alaska, and armed forces addresses. You’ll receive your items in 5-9 business days. Click here to browse!

Need your package sooner? We also offer standard (2 business days) and express (1 business day) shipping options. 😉

Please note: There will be an economy shipping charge of $4.99 for all orders below $100 USD.

Thank you so much for giving us a try! We have a 30-day return policy for all of our customers.

Eligible U.S., Canadian, Australian, and UK returns are free within 30 days of delivery. International returns incur a $15 USD return fee, deducted from your refund. Click here to start your return!

• For Exchanges: Available for U.S. customers only. Once your return is received, your exchange will be shipped, and a shipping confirmation email will be sent. Exchanges are shipped via standard shipping (5-9 business days). Learn more about our exchanges here!
• For Returns: Once your return is received, your refund will be processed in 5-7 business days to your original payment method. Please note, that shipping costs are non-refundable.

Need help with returns or exchanges? Visit our FAQ for a step-by-step guide!

To be eligible for a return or exchange, items must be unworn, in original condition, and with tags and liners attached. We reserve the right to refuse returns that do not meet these criteria.

Non-returnable items include:

• Gift cards
• Intimates bag
• Package protection
• Final Sale items
• Purchases from retail stores (please return to the original store)

If you're in the U.S., you can exchange your item and enjoy great perks! 😉 

With our Shop Now bonus, you can swap for a new garment within a $15 price difference or take your time browsing and choose a Honeylove gift card for your return with an additional $15 bonus cash! 🛍️🙌 Select “Exchange for new product or Return Item” to get started! Please note, the $15 bonus cash is only available for these two options.

Need your exchange fast? Try our Instant Exchange! 🌟 We’ll place a temporary $1.00 hold on your card until we receive your return. If we don’t get it within 14 days, you’ll be charged for the item. Select Instant Exchange at checkout, enter your card info, and your new garment will be on its way!

We’re here to make your exchange smooth and speedy. Enjoy your new Honeylove!💖

Exchanges are fast and easy, available only in the US! Click "START AN EXCHANGE" to begin. If you've filed a claim through package protection, use the original order number for a smoother process.  😉

💜 Enter your order number and shipping details to get started, then follow the prompts to set up your exchange.

💜 Choose a return label or QR code, which will be emailed to you. Check your spam or promotions folder if needed. Labels and QR codes expire 28 days after creation.

• No packaging and returning from the US? Get a QR code to return your items at a nearby Return Bar with Happy Returns. Click here to learn more. 😉

💜 Pack your return using the original packaging if possible and follow the easy instructions in your email.

💜 Once we receive your return, your exchange will ship with tracking in 5-9 business days. Need it sooner? Choose the instant exchange option during return setup. Learn more here.

Prepaid labels are unavailable for military addresses, however, you may send your return to the address below, share the tracking number, and we’ll handle the rest!

Honeylove Returns c/o Whiplash

1225 Southgate Parkway Suite 100,

Etna, OH, 43062

Original shipping fees, package protection or any other associated costs are non-refundable

Not what you’re looking for? Click here to read more about our Returns/Exchange policy

Need help with your return or exchange? We’ve got you covered!💜 Here’s a quick guide or skip to the bottom to watch our tutorial.

Step 1: Head to our return portal to get started! Click here to begin.

• If you've filed a claim through package protection, use the original order number for a smoother process.

Step 2: Choose the item(s) to return or exchange and share your reason. Your feedback helps us improve!😊

Step 3: Choose how you’d like to handle your return:

• Exchange for a different color/size of the same item.
• Exchange for a similar item within the same category.
• Exchange for a new product using our Shop Now feature or set up a return.

If you’re returning multiple items, repeat steps 2 and 3 for each before moving to Shop Now or completing your return.

Step 4: Review your choices:

• For exchanges: Select regular or instant.
• For returns: Choose a Gift Card or refund to your original payment.

Step 5: Complete your return with a printable or paperless label (valid for 28 days).

Step 6: Check your email for your return label or QR code (check spam if needed). Pack your return in original packaging, if available, and follow the email instructions.

That’s it! We’re here to make your return or exchange as smooth as possible. Happy shopping! 🌟

We’ve partnered with Happy Returns 😊 for easy, eco-friendly returns in the US. Start your return online and select Box-Free & Printerless Drop-Off at Happy Returns on the final review screen in our returns portal! 

Skip the USPS line and packaging hassle, and drop it off at a Happy Returns location! Bring your order and QR code to a return bar, and we'll handle the rest.

Remember, they cannot accept your return without this QR code, so initiate the return online and obtain the QR code before visiting a Return Bar. To find a location near you, click here and enter your zip code!

Returns are quick and easy! If you're outside the US, Canada, Australia, or the UK, a $15 USD return fee will be deducted from your refund. Click "START A RETURN" to begin! If you've filed a claim through package protection, use your original order number for a smoother process. 😉

💜 Enter your order number and shipping details in our returns portal to start. 

💜 All of the garments for the order will be listed.  Select the garment(s) you’d like to return. 

💜 A pop-up will appear where you can select why you’d like to return! Let us know if you have additional comments about your fit or experience! 

• If you’re returning more than one item, repeat steps 2 and 3!

💜 After filling out the prompts, select Exchange for new product or Return item. Next, if you're choosing to return, select Get a $XX.XX refund. On the following page, for eligible returns, you can choose either a gift card or a refund to your original payment method!

💜 Choose a return label or QR code to be emailed to you. Check your spam or promotions folder if needed! Labels and QR codes expire 28 days after creation.

• No packaging and returning from the US? Get a QR code to return your items at a nearby Return Bar with Happy Returns. Click here to learn more. 😉

💜 Pack your return using the original packaging, if possible, and follow the instructions in your email.

💜 Your refund will be processed within 5-7 business days to your original payment method once your return is received.

Prepaid labels are unavailable for military addresses, however, you may send your return to the address below, share the tracking number, and we’ll handle the rest!

Honeylove Returns c/o Whiplash

1225 Southgate Parkway Suite 100,

Etna, OH, 43062

Original shipping fees, package protection, and other associated costs are non-refundable

Not what you’re looking for? Click here to read more about our Returns/Exchange policy