Fast, free, and easy within 30 days of delivery for eligible orders in the U.S., Canada, Australia, and the UK.
International returns are available within 30 days for a $20 USD fee, deducted from your refund.
Follow the steps below to see how to navigate the returns portal!
Step 1: Go to our returns portal and enter your order number and zip code or email. If you filed a claim via package protection, use the original order number.
Step 2: Select the item(s) to return or exchange and provide a reason—your feedback helps us improve!😊
Step 3: Choose how you’d like to handle your return:
- Exchange for a different color/size of the same item.
- Exchange for a different item.
- Return for a refund.
Step 4: After selecting all items:
- For exchanges: select regular or quick exchange.
- For returns: select store credit or refund to your original payment method.
Step 5: Submit your request and check your email for your return label or QR code (check spam if needed).
Step 6: Pack your return (original packaging preferred) and follow the instructions in your email. If in the US, you can skip packaging and return via a nearby Happy Returns Return Bar with a QR code. Click here to learn more. 😉
Step 7: Once received:
- Refunds will be processed within 5-7 business days.
- Original shipping fees, package protection, and other costs are non-refundable
- Exchanges will be shipped with our standard shipping (4-7 business days). Choose quick exchange if you need it sooner. Learn more here.
That’s it! We’re here to make your return or exchange as smooth as possible. Happy shopping! 🌟
Prepaid labels are unavailable for military addresses; however, you may send your return to the address below, share the tracking number with us, and we’ll handle the rest!
Honeylove Returns c/o Whiplash
1225 Southgate Parkway, Suite 100,
Etna, OH, 43062
Not what you’re looking for? Click here to read more about our Returns/Exchange policy.