Returns

Follow the steps below—or watch the quick video—to see how to navigate the returns portal!

Step 1: Head to our return portal to get started! Click here to begin.

• If you've filed a claim through package protection, use the original order number for a smoother process.

Step 2: Choose the item(s) to return or exchange and share your reason. Your feedback helps us improve!😊

Step 3: Choose how you’d like to handle your return:

• Exchange for a different color/size of the same item.
• Exchange for a similar item within the same category.
• Exchange for a new product using our Shop Now feature or set up a return.

If you’re returning multiple items, repeat steps 2 and 3 for each before moving to Shop Now or completing your return.

Step 4: Review your choices:

• For exchanges: Select regular or instant.
• For returns: Choose a Gift Card or refund to your original payment.

Step 5: Complete your return with a printable or paperless label (valid for 28 days).

Step 6: Check your email for your return label or QR code (check spam if needed). Pack your return in original packaging, if available, and follow the email instructions.

 

That’s it! We’re here to make your return or exchange as smooth as possible. Happy shopping! 🌟

We’ve partnered with Happy Returns 😊 for easy, eco-friendly returns in the US. Start your return online and select Box-Free & Printerless Drop-Off at Happy Returns on the final review screen in our returns portal!

Skip the USPS line and packaging hassle, and drop it off at a Happy Returns location! Bring your order and QR code to a return bar, and we'll handle the rest.

Remember, they cannot accept your return without this QR code, so initiate the return online and obtain the QR code before visiting a Return Bar. To find a location near you, click here and enter your zip code!

Returns are quick and easy! If you're outside the US, Canada, Australia, or the UK, a $15 USD return fee will be deducted from your refund. Click "START A RETURN" to begin! If you've filed a claim through package protection, use your original order number for a smoother process. 😉

💜 Enter your order number and shipping details in our returns portal to start. 
💜 All of the garments for the order will be listed.  Select the garment(s) you’d like to return. 
💜 A pop-up will appear where you can select why you’d like to return! Let us know if you have additional comments about your fit or experience! 

• If you’re returning more than one item, repeat steps 2 and 3!

💜 After filling out the prompts, select Exchange for new product or Return item. Next, if you're choosing to return, select Get a $XX.XX refund. On the following page, for eligible returns, you can choose either a gift card or a refund to your original payment method!
💜 Choose a return label or QR code to be emailed to you. Check your spam or promotions folder if needed! Labels and QR codes expire 28 days after creation.

• No packaging and returning from the US? Get a QR code to return your items at a nearby Return Bar with Happy Returns. Click here to learn more. 😉

💜 Pack your return using the original packaging, if possible, and follow the instructions in your email
💜 Your refund will be processed within 5-7 business days to your original payment method once your return is received.

Prepaid labels are unavailable for military addresses, however, you may send your return to the address below, share the tracking number, and we’ll handle the rest!
Honeylove Returns c/o Whiplash
1225 Southgate Parkway Suite 100,
Etna, OH, 43062

Original shipping fees, package protection, and other associated costs are non-refundable

Not what you’re looking for? Click here to read more about our Returns/Exchange policy